Staples in Brockton, MA Open now

Reviews about Staples

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  May 01, 2019, by Andrea Wuotila Zuelzke
  I am writing to complain about what has to be one of the worst customer service experiences that I have ever received in any business. I ordered a print job from the Staples store in Brockton, MA on Belmont Street on 8/4. The job was to be rushed. Upon arriving at the store on 8/4 in the late evening, I was told the job would not be ready. (This would set back my business project and cause unnecessary stress.) I asked the associate to have the rush fee taken off my bill. Assured that it would be, I scheduled the pickup for the following Tuesday, 8/8. On 8/8, I called the store directly and was again told the order was not ready for pickup. ( I find this to be completely ridiculous, mind you it was a simple flyer print out. In addition, the rush charge had not been removed. ) I immediately canceled the order and was told I would have a refund by a manager within 24-48 hours. As of Tuesday, 8/15/17 I still had not received an refund on my credit statement. Again, I called and spoke with Tino. Was told that he would process the refund and send a confirmation email. As of today, I have still not received an email or a refund on my credit card statement. I called the store again and was now told that I would have to come in the store because of my credit card to receive my refund. I am a small business owner and this entire situation has been a HUGE inconvenience to me and my business. I have ordered many print jobs for my business at Staples over the years. Rest assured this will be my last order. This location needs to get its act together.